Returns + Exchanges


RETURNS

IMPORTANT INFORMATION

Love Thread & Co. is produced in Bali, Indonesia and shipped from our HQ in Perth, Western Australia.

When purchasing from Love Thread & Co., you automatically agree to all information below.

Love Thread & Co. reserves the right to change terms & conditions at any time.

Love Thread & Co. has the right to refuse any return merchandise within reason. Items must be returned in original and unused condition with all tags/packaging attached and in sellable condition.

Successful return requests are eligible for a Store Credit.

 

PLEASE NOTE:

- We do not offer cash refunds.

- Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns may only be authorized if the customer pays for all shipping and duties both directions.

 

We at Love Thread & Co. wish to ensure that you love your new purchase but we understand you may need to return your item.

 To complete your return, we require a receipt or proof of purchase.

Please ensure you select your items carefully before purchasing, as all sales are final. We do not offer refunds or exchanges on change of mind.

Returns and exchanges will only be available if you received a faulty item or an incorrect order out of error by Love Thread & Co.

Each item is thoroughly inspected before being dispatched.

If you were shipped the wrong order or a faulty item, please notify us within 7 days of receiving your order by contacting us at info@lovethreadandco.com quoting the order number and fault or incorrect item.

Items must be returned within 14 days of receipt for a refund or exchange any received thereafter may be denied. Items must be returned in their original saleable condition, in the original packaging with all tags still intact.

Returns can be sent to the below address and must include your original invoice:

Love Thread & Co.

36/14 Money St.

Perth, WA 6000

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Love Thread & Co. will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

Once Love Thread & Co. has received your returned package, all returned items will be inspected before a return or exchange is issued.

Love Thread & Co. reserves the right to reject a refund or exchange if items are returned used, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Please allow 5 business days for a return or exchange to be processed from the date that the returned item is received by Love Thread & Co. You will be informed via email once this transaction has been processed.

Please note Shipping is non-refundable except in cases where we may have made an error.